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Crossway Christian ISP
Internet Access Providing
Premium Christian Dialup Access with Over 35,000 Local Numbers!
Feature
Packed and Content Rich!
Filtered ISP
service using our Free Web Filter
Crossway Christian ISP offers premium dial-up Internet access. As a customer
of Crossway Christian ISP, you will discover that nobody makes your internet experience
as fast, affordable, and reliable as we can. Our network
was built from the ground up with the highest quality and most reliable
equipment on the market. We do not oversell our bandwidth, and are constantly
adding resources to ensure that we deliver the best internet experience
possible.
* - Unlimited is industry defined as the amount
of time you are alive and awake in front of your computer. This is not a dedicated
account.
Crossway Cancellation
CANCELLATION POLICY - READ CAREFULLY:
Do to sign up abuse by those professing to be Christians acting in a
non-Christian manner we have been forced to institute a stringent cancellation policy.
WRITTEN CANCELLATION REQUIRED - See below
Potential Subscriber Responsibility Prior To Signup It is the potential subscriber's responsibility to have thoroughly evaluated our offering, pricing, and features BEFORE signing up. Signing up for the service and then
canceling the service because you found something cheaper, or decided you just don't want the service is not a reason for refund. Signing up for our service then moving to another service will constitute evidence of having not agreed with TOS/AUS Policies
It is the potential subscriber's responsibility to have thoroughly evaluated our offering, pricing, and features BEFORE signing up.
CrosswayISP is a Christian Ministry and we resolve issues, be they technical or billing, in a Christian fashion. Those who sign up for our services are expected to have done so based on their complete agreement with our TOS/AUS Policies
Setup Fees: Since we only provide service on a monthly basis we only provide a refund of the service fee if cancelled in writing within 7 days by email to
billing@crosswayisp.net in
accordance with the policies herein stated.
Setup fees are not refundable since we incur those charges at the time of setup. We receive no setup refunds from our provider thus
we do not provide setup refunds. It is the subscriber's responsibility to make sure they want the service before signing up.
Cannot Connect: Sadly, some customers have tried to claim they could not get connected and have tried to cancel their service for that reason. This is almost always untrue. We do not install any software on the subscriber computer like AOL,
EarthLink, MSN etc.. We simply configure what you already have for dial up networking on your computer to use our service. For that reason, it is an almost 100 percent certainty that if you cannot get signed on, the problem is with your computer, or invalid information provided on signup, not our service.
We provide 24x7x365 toll free, free tech support to help customers with setting up their computer to access the Internet with our service.
Just dial 1-877-281-3672 any time.
Failure to contact tech support in order to resolve sign on issues will result in the customer not qualifying for any refund whatsoever. If the subscriber is not satisfied with the support received via tech support, they must contact the owner at
support@crosswayisp.net
to give him the opportunity to resolve the issue.
Complete agreement with our TOS/AUS Policies required prior to signing up for service.
It is the responsibility of the subscriber to know and adhere to the AUS/TOS policies. Failure at any time to adhere to the AUS/TOS policies shall result in termination of the account with no refund due. Termination for violation of our AUS/TOS policies will result in termination with no refund due.
WRITTEN CANCELLATION REQUIRED
In order to cancel your account you must notify Crossway Christian ISP in Writing via email to
billing@crosswayisp.net.
As noted above setup fees are NON-REFUNDABLE.
Refund of The Monthly Service Fee
To receive a refund of the service fee you must comply with the following:
1. Cancellation requests must be made within seven(7) days of signup via billing@crosswayisp.net Refunds will only be made if we could not resolve a failure to connect issue..
2. Subscriber must have made a good faith effort to resolve any cannot connect issues including:
A. Contacting Tech Support at 1-877-281-3672 for unable to connect issues and following the instructions of the tech support advisor.
B. Follow up with tech support via 24 hour support email service phone or 24hoursupport@crosswayisp.net. and
3. Have contacted Rick Stoneking personally including in the event that tech support could not resolve the issue in order to give admin the opportunity to try to resolve the issue. and
4. We do not provide pro-rated refunds. Cancellation of service after the initial seven day period will be effective immediately upon meeting the cancellation Policy or violating our TOS/AUS Policies.
